Refund policy

Return & Refund Policy

Last Updated: August 26, 2026

At NOIR KITCHEN, we want every purchase for your kitchen and home to arrive as expected and meet the standards described in our store. We understand that there may be occasions when you need to return an item. This policy explains our return timeframe, product eligibility requirements, refund procedures, exchanges, and how we handle damaged or incorrect orders.

1. Return Window

Eligible products may be returned within 30 days from the date of delivery.

To qualify for a standard return, an item should generally:

Be unused and in its original condition.
Be free from stains, scratches, food residue, odors, damage, or other signs of use.
Include its original packaging, labels, manuals, accessories, utensils, components, and other materials supplied with the product, where applicable.
Not have been modified, altered, or damaged after delivery.
Be accompanied by valid proof of purchase, such as your order number, receipt, or order confirmation.

We recommend inspecting your purchase before using it, particularly for kitchen products that come into direct contact with food or beverages.

2. Requesting a Return

A return request must be submitted to NOIR KITCHEN before merchandise is sent back.

Please email sontran22236@gmail.com and include:

Your full name.
Your order number.
The item you would like to return.
The reason for the return.
Photographs when reporting damage, defects, missing components, or an incorrect product.

After reviewing your request, we will provide the appropriate return instructions if your merchandise qualifies.

Please do not ship merchandise back without receiving return authorization from NOIR KITCHEN. Unauthorized returns may not be accepted or processed.

3. Kitchenware and Food-Contact Products

For health and hygiene reasons, products designed to come into direct contact with food or beverages may have additional return requirements.

Kitchenware that has been used for preparing, cooking, serving, or storing food may not qualify for an ordinary change-of-mind return if it cannot safely or reasonably be resold.

Products should therefore remain unused and, where applicable, unopened until you are satisfied that you intend to keep them.

This restriction does not prevent customers from reporting products that arrived damaged, defective, incomplete, or incorrect.

4. Change-of-Mind Returns

If an eligible product does not suit your preferences or you decide you no longer need it, you may request a return within the 30-day return period.

For these voluntary returns:

The customer is responsible for return shipping costs.
The merchandise must satisfy all applicable return conditions.
Original shipping or delivery charges are generally non-refundable.

We recommend reviewing product measurements, capacity, materials, specifications, and compatibility information before completing your purchase.

5. Items Damaged in Transit

Please inspect your shipment promptly after delivery.

If a product arrives broken, cracked, dented, chipped, or otherwise damaged, contact sontran22236@gmail.com as soon as reasonably possible.

Your message should include your order number and clear photographs of:

The damaged product.
The affected area.
The outer shipping package.
Protective packaging materials, when relevant.

Please retain the merchandise and packaging while we review the claim.

Depending on the circumstances, NOIR KITCHEN may offer a replacement, refund, replacement component, or another appropriate solution.

6. Defective Products

If an item appears to have a manufacturing defect or does not function as reasonably expected when first received, please stop using it and contact us.

Provide a description of the problem and any photographs or other relevant information that may help us evaluate the issue.

When we verify a qualifying defect and require the merchandise to be returned, NOIR KITCHEN will cover reasonable return shipping expenses associated with the authorized return.

7. Incorrect or Incomplete Orders

If you receive the wrong product or your item is missing a component that should have been included, please notify us before using the merchandise.

Provide your order number and photographs identifying the product and any missing or incorrect components.

When possible, we may resolve a missing-component issue by providing the necessary part rather than requiring the entire product to be returned.

If a return is necessary because of a verified fulfillment error by NOIR KITCHEN, reasonable return shipping expenses will be covered by us.

8. Products Excluded From Standard Returns

Subject to applicable law, the following may not qualify for ordinary returns:

Used cookware, utensils, drinkware, food-storage products, or other food-contact merchandise that cannot safely be resold.
Products showing food residue, stains, odors, burns, scratches, or customer-caused damage.
Personalized, engraved, customized, or made-to-order merchandise.
Gift cards.
Products missing essential components because of customer handling.
Items specifically designated as Final Sale or non-returnable before purchase, where legally permitted.

These exclusions do not eliminate applicable rights relating to defective, damaged, or incorrectly supplied products.

9. Exchanges and Replacements

If you would like to exchange an eligible item for another product, size, capacity, style, or variation, please contact our customer support team.

Exchange requests depend on available inventory.

If the requested replacement is unavailable or a direct exchange cannot be arranged, you may be asked to return the original eligible merchandise for a refund and place a new order separately.

10. Packaging an Approved Return

Kitchen and household products may contain glass, ceramic, metal, or other materials that require careful packaging.

Please follow the return instructions we provide and package merchandise securely to reduce the risk of damage during transportation.

Whenever possible, reuse the original protective packaging.

If you are responsible for arranging return shipping, we recommend using a trackable carrier service and keeping your shipping receipt until your return is completed.

11. Return Inspection

Once an authorized return is received, NOIR KITCHEN will inspect the merchandise before finalizing the refund.

We may review:

The condition and cleanliness of the product.
Whether the correct item was returned.
Whether applicable packaging and accessories are present.
Whether the merchandise shows evidence of use.
Whether the return was initiated within the applicable timeframe.

We will notify you after the inspection and advise you of the refund status.

12. Refunds

When a return is approved, the eligible refund will generally be issued to the original payment method used to complete the purchase.

After NOIR KITCHEN processes the refund, your bank, card issuer, or payment provider may require additional time before the credit appears in your account.

The exact processing period varies by financial institution and is outside our direct control.

13. Return and Original Shipping Costs

For change-of-mind or other customer-initiated returns, original shipping charges and return shipping expenses are generally non-refundable.

If an approved return results from merchandise that arrived damaged or defective, or from a verified fulfillment error by NOIR KITCHEN, reasonable shipping expenses will be handled according to the circumstances.

Any mandatory requirements under applicable consumer protection law will take precedence.

14. Order Cancellations

If you need to cancel or change an order, please contact sontran22236@gmail.com promptly after placing your order.

We will make reasonable efforts to accommodate your request before fulfillment begins. However, cancellation or modification cannot be guaranteed once the order has been processed, packed, or shipped.

If your package is already in transit, you may submit an eligible return request after delivery.

15. Consumer Rights

This Return & Refund Policy establishes the standard procedures of NOIR KITCHEN. Nothing in this policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot legally be excluded under applicable United States federal, state, or local law.

If mandatory consumer protection requirements provide additional rights, those requirements will govern.

16. Contact NOIR KITCHEN

For return requests, refunds, exchanges, damaged merchandise, missing components, or other order-related assistance, please contact:

NOIR KITCHEN
Address: 802 Clarence Bohls Ln., Pflugerville, TX 78660, United States
Phone: +1 (512) 773-2101
Email: sontran22236@gmail.com

When contacting us regarding an existing purchase, please include your order number and the email address associated with your order so we can assist you efficiently.