Shipping policy

Shipping Policy

Last Updated: August 26, 2026

At NOIR KITCHEN, we aim to provide a simple and transparent shipping experience from checkout to delivery. This Shipping Policy explains where we deliver, our available shipping methods, applicable charges, estimated delivery periods, and important information customers should know when ordering from our online store.

1. Shipping Territory

NOIR KITCHEN currently fulfills and ships orders within the United States only.

We do not offer international shipping. Orders addressed to destinations outside the United States are not eligible for shipment under our current delivery services.

Customers must provide a valid and complete U.S. shipping address at checkout.

2. Domestic Shipping Services

Customers may choose from the following shipping options for eligible U.S. orders:

Express Shipping
Estimated delivery: 1–2 business days
Shipping charge: $15.00

Express Shipping is available when a faster delivery option is preferred.

Standard Shipping
Estimated delivery: 3–5 business days
Shipping charge: $8.00
Free Standard Shipping

Orders with a qualifying total of $70.00 or more receive FREE Standard Shipping.

Minimum qualifying order: $70.00
Estimated delivery: 3–5 business days
Shipping charge: FREE

The free shipping benefit applies only to Standard Shipping. Customers who select Express Shipping will be charged the regular $15.00 Express Shipping fee, even if their order is $70.00 or more.

3. Shipping Rates Overview

Our current domestic shipping options are:

Express Shipping — 1–2 business days — $15.00

Standard Shipping — 3–5 business days — $8.00

Standard Shipping for orders $70.00 and up — 3–5 business days — FREE

The applicable shipping options and charges will be displayed during checkout before your order is completed.

4. Order Preparation

After an order is placed, NOIR KITCHEN may require time to review, prepare, and package the merchandise before transferring it to the applicable shipping carrier.

Order preparation time is separate from shipping transit time. The estimated 1–2 business day Express and 3–5 business day Standard periods generally begin after the order has been processed and accepted by the carrier.

Orders submitted on weekends or recognized holidays may begin processing on the following business day.

5. Delivery Timeframes

For purposes of our shipping estimates, business days generally refer to Monday through Friday, excluding Saturdays, Sundays, and applicable holidays.

Delivery timeframes are estimates and are not guaranteed arrival dates.

Actual delivery may be affected by severe weather, transportation interruptions, carrier network issues, holidays, periods of increased shipping volume, or other events outside the reasonable control of NOIR KITCHEN.

6. Shipping Address Requirements

Customers are responsible for ensuring that the delivery information entered at checkout is accurate and complete.

Please verify:

Recipient's full name
Street address
Apartment, suite, or unit number, when applicable
City
State
ZIP code

Incorrect or incomplete information may cause delays, unsuccessful delivery attempts, or returned shipments.

If you discover an error after placing your order, please contact NOIR KITCHEN promptly. We will make reasonable efforts to correct the information before shipment when possible, but we cannot guarantee changes once fulfillment has begun.

7. Tracking Your Shipment

When tracking information is available, it may be provided after your order has been dispatched.

Please allow sufficient time for the shipping carrier to receive and scan your package. Tracking activity may not appear immediately after a shipping label has been generated.

Once activated, the carrier's tracking system generally provides the latest available information concerning shipment progress and expected delivery.

8. Delayed Deliveries

Although we aim to provide dependable shipping services, unexpected carrier delays can occasionally occur.

Weather conditions, transportation problems, operational disruptions, holiday demand, unusually high shipment volumes, and other circumstances outside our reasonable control may affect delivery.

If your shipment appears to be substantially delayed, please contact NOIR KITCHEN with your order information so we can review the available tracking details and provide reasonable assistance.

9. Undeliverable or Returned Packages

A package may be returned to NOIR KITCHEN when a carrier cannot complete delivery because of an incorrect or incomplete address, unsuccessful delivery attempts, or another delivery-related issue.

If your shipment is returned as undeliverable, please contact us to discuss the available next steps.

Additional shipping costs may apply when reshipment is required because inaccurate or incomplete delivery information was originally provided by the customer.

10. Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please check the mailbox, porch, entrance, reception area, or other secure locations around the delivery address.

We also recommend checking with household members, neighbors, building management, or the applicable shipping carrier.

If the package remains missing, contact NOIR KITCHEN with your order details so we can review the available delivery information and provide reasonable assistance.

11. Shipping Damage

Please inspect your package and products promptly after delivery.

If your order arrives with visible shipping damage, please contact NOIR KITCHEN as soon as possible. We recommend retaining the original shipping container and packaging materials and taking clear photographs showing the condition of the package and affected merchandise.

Any applicable return, refund, replacement, or exchange may also be handled according to our Return & Refund Policy.

12. International Orders

NOIR KITCHEN does not provide international shipping.

Our shipping services are currently limited to eligible addresses within the United States. Orders requiring delivery to destinations outside the U.S. cannot be fulfilled.

13. Changes to This Shipping Policy

NOIR KITCHEN may revise this Shipping Policy periodically to reflect changes in shipping rates, delivery services, carrier arrangements, fulfillment practices, or other operational requirements.

Any revised version will be published through our online store with the applicable updated date.

Contact Information

For questions regarding shipping charges, delivery estimates, tracking, or an existing order, please contact us:

NOIR KITCHEN
Address: 802 Clarence Bohls Ln., Pflugerville, TX 78660, United States
Phone: 512-773-2101
Email: sontran22236@gmail.com